Service Desk Support for Busy IT Managers: Enhancing In-House IT with Co-Managed Solutions 

In-house IT managers may feel overwhelmed by day-to-day tasks and support tickets, leaving little time to focus on strategic initiatives.

Extra Support

Our co-managed IT services provide additional support for your internal team to handle routine tasks or escalate issues. We integrate seamlessly into your IT infrastructure to ensure quick problem resolution while maintaining service level agreements. We’ll provide IT Support when you need us, so you don’t have to worry about covering employee absences. 

Fill the knowledge gap

No matter how big, innovative or intelligent your team is, there will often be gaps in their skill sets. With our Co-managed service, you benefit from the technical expertise of our engineers to fill any skills gaps.

As a Co-managed partner, you also gain access to our Remote Management software, eliminating the need to find your software for your internal IT team.

Transparency

As an additional plus, you can easily track open cases through our IT Support Panel app and use our ticketing and time management PSA to monitor your organisation’s IT trends and pain points.

2. Take care of your business security 

In today’s cyber-threat landscape, ensuring the security of your business is paramount. However, 67% of SMBs have reported that they lack the in-house skills to tackle data breaches.

Access to best-in-class solutions

Being partnered with a Managed Service Provider (MSP) team means you have better access to the best IT tools on the market for Anti-Virus, Endpoint Detection and Response (EDR), Backup and Disaster recovery and much more.

Layered security strategy

Our co-managed IT services incorporate comprehensive security measures to safeguard your valuable data and protect your business from potential cyber-attacks. From proactive monitoring to implementing robust security protocols, we work closely with your internal resource to fortify your defences and create a resilient security framework.

You can benefit from our Security Operations Centre, which provides 24/7/365 coverage for EDR, customised phishing campaigns with end-user training and monthly vulnerability scanning and remediation.

Regular IT Audits

Our Technical Alignment Managers regularly audit and review your existing IT infrastructure, providing recommendations and security best practices to inform your IT strategy.

Learn more about why Audits are essential for business growth.

Guaranteed Cyber Essentials pass

As standard, our highly skilled and experienced team collaborate with your IT team to complete Cyber Essentials and Cyber Essentials Plus gap analysis and remediation. We provide the tools and resources needed to achieve both levels of certification.

3. Strategic guidance and technology alignment 

Navigating the rapidly evolving technology landscape can be a daunting task. Our co-managed IT services are more than support. We provide strategic guidance to guarantee that your technology investments align with your business objectives.

Based on your Quarterly Alignment audit findings, our vITDs collaborate with your internal IT department and leaders to create a comprehensive IT roadmap. This collaborative effort results in a customised and comprehensive strategy that meets your company's specific needs.

Together, we leverage our technical expertise to optimise your IT infrastructure, saving time and money while keeping your business on track to achieve its long-term goals and growth.