Co-managed IT Support for internal IT Teams

Does your internal IT department or IT manager need time to focus on strategic IT tasks and projects? We’ll seamlessly integrate into your organisation to become an extension of your IT team, adding technical resources, security and value to your IT operation.

“Netitude’s co-managed IT support package works well for us because we can focus more on providing fast response times to our users without having to worry about infrastructure. Netitude’s staff have a wide variety of specialised knowledge which means we pretty much always have an expert to advise us whether we are doing something new or are stuck on a particularly intricate technical issue. The account management services and advice are excellent too.”

George Thomas
IT Manager | Bridges Electrical

Does your internal IT department need additional support?

If any of the following applies to you, you’ve come to the right place:

  • Your in-house IT team are stretched for resource.
  • Your IT manager is bogged down with day-to-day IT issues instead of planning and executing.
  • There are skillset gaps within your internal IT Team.
  • You're missing key IT support tools.
  • There is little time to focus on IT strategy.
  • IT projects are falling behind schedule.
  • The threat of cyber attacks weighs heavily.
  • Downtime and loss of productivity are causing concern.
  • Your IT infrastructure is overcomplicated.

A cost-effective way to scale your IT team

Reliable IT services for internal IT departments

Most commonly, the co-managed IT service model is adopted by businesses that require some support for their internal IT department. It’s not about replacing an internal IT team but simply supporting them with the right kind of managed help from outside the business.

Here are some ways we can help your business

  • Provide dedicated on-site technical resource.
  • Support you with IT project delivery.
  • Overflow support 1st/2nd line support.
  • 3rd line escalation support.
  • Enable access to world-class IT support tools.
  • Be your “Virtual” IT Director.
  • Provide emergency IT support.
  • Monitor the IT environment 24/7.
  • Security awareness training.
  • Managed Network.
  • Cyber Essentials/Cyber Essentials PLUS compliance.

How partnering with Co-managed IT Support can help your internal IT team

1st & 2nd line support services

Do you need your senior IT resource to work on 3rd line issues, projects, or strategic tasks? Our service includes 1st and 2nd line support services to remove the burden from the lower-level support tickets and requests. This allows your senior resources to focus on what matters.

24/7/365 monitoring and alerting

Business security shouldn't stop out-of-business hours. You need 24/7/365 monitoring and altering to ensure your IT systems are running smoothly and there's nothing suspicious happening in your network.

Additional technical resources

You'll gain access to and add to your range of additional technical resources as and when they might be required, e.g. on-site support or cover staff sickness and holidays. Empowering you to focus on your long-term business goals.

Escalation service 3rd line support

Do you have 1st and 2nd line support covered but need more experienced and skilled resources to escalate issues for support? Our 3rd line engineers provide your IT team with the competent backing for your needs, ensuring a comprehensive managed service provider (MSP) experience.

IT project support or delivery

Netitude's project support can help organizations save time, money, and stress. You can take advantage of our experienced and knowledgeable professionals by allowing our experts to handle your projects. Our team is dedicated to providing tailored services that best fit the needs of each organization, ensuring the successful completion of every project with maximum efficiency and success, regardless of your working hours.

Free up your time

Partially outsourcing IT support is an excellent way for organisations to free up time and resources. By delegating the responsibility of IT maintenance and services to a professional team, businesses can focus on their core operations without worrying about constantly managing their systems. In addition, with our managed services, you can trust that your hardware, software, and other essential elements are in good hands. This allows you to make better use of both your time and finances.

Reducing IT costs

All business leaders know that IT costs can run very high, but more often than not, this results from the IT systems not being looked after properly or managed well. However, with the help of co-managed IT services, you'll find that the running and maintenance costs of your IT will reduce significantly, even with limited resources.

Bridging skills gaps

No matter how big, innovative or intelligent your team is, there will often be gaps in their skill sets. Benefit from Co-managed services by taking advantage of the technical expertise of their engineers to fill any skills gaps. Rely on extra support to help look after your systems and get the job done!

Access to the best tools

Being in touch with a managed service team means you're considerably more likely to have access to the best IT tools. This can be useful in several ways, from keeping the IT working fluidly to ensuring you have the right tools for every job.

Why work with Netitude?

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Customer Satisfaction Rated 'Outstanding'

Thanks to the excellent service from our engineers, we achieved an average CSAT score of 98.6% for our event-based tickets in the last 12 months.

Defence

Security-conscious

Being a managed service provider makes us prime targets for cybercriminals, which is why we take our business security seriously. We operate our organisations using the same tools and standards as our Managed Cybersecurity Enterprize package.

Tools

Industry-leading toolset

We've invested in world-class IT Service Management, Remote Monitoring Management (RMM) and Cyber security systems to deliver the best possible service to our clients.

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Cost-effective

Our "Virtual" IT Directors design a custom IT roadmap for your business with a complete timeline of Project work, upgrades etc., so you know when to account for any extra monthly spend. We'll only ever recommend solutions that meet the needs of your business.

Team

People focused culture

We continue to invest in our people through training, benefits and general well-being. We recruit and attract people that align with our core values!

Microsoft

Microsoft Gold Partner

Our highly-skilled team of Microsoft Gold-credited engineers can offer support from advice and planning of your migration to ongoing support and management.

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Award-winning

Netitude is proud to have been recognised multiple times in Britain's Best 50 Managed IT Companies. We're also recognised globally for our Services.

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Reliable and informed

Our engineers exceed the industry Service Level Agreement (SLA), meaning your business isn't weighed down by IT issues. We also work to industry best practice from SDI, ISO, Cyber Essentials & ITIL.

 

How we've helped

Cooper and Tanner's technology needed to be updated and aligned with how their business operated. Not only was their server constantly failing, but their machines were slowing them down, making it impossible to provide an excellent service. Check out how Netitude overcame their downtime issues and increased efficiency!

“Finding the right companies to support our growth has been a crucial step in the ongoing success of our business, and Netitude has been fundamental to ensuring our IT systems are optimised and our teams supported across the region.”

Quintyn Howard-Evans
Senior Managing Partner | Cooper & Tanner

Are your IT systems working as efficiently as they could be?

Get a clear picture of your current IT systems and cyber security position with an IT audit. After your audit, we can design a custom strategy to ensure your business grows in the right direction.

“The initial audit was fantastic. It really gave us an understanding of where we were and took away the fear of the lack of knowledge. The broken-down recommendations really helped us understand the priority areas that needed attention also helped me explain to my colleagues when it came to costs. Netitude has really helped us move forward as a business.”

Mark Dorrill
Director | Brook Foods Processing Equipment

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How Our Co-Managed IT Successfully Supports In-House IT Teams

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Pick and Choose with Co-Managed IT Services from Netitude

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What are the Benefits of Co-Managed IT Support?

Learn more about our Complementary IT Support service, book a call!

During your call with Adam, you'll have the chance to discuss your current IT challenges, business needs and discover how Netitude can help your company succeed.

With more than 20 years of experience in delivering managed services to businesses across the UK, Adam can answer any questions you may have.