IT Support Cardiff, Wales

Our managed IT support service is your complete outsourced IT department. We manage and maintain every part of your IT infrastructure so you can concentrate professionally on the core businesses while we take care of your technology needs.

Evolution IT Support Package

The Evolution IT Support Package is our all-inclusive package for businesses wanting to outsource the full running of their information technology system. It combines 24/7 support with active monitoring and strategy advice.

• 24/7 UK-based Helpdesk IT Support

We offer support round-the-clock. Our UK-based helpdesk is available 24/7 to discuss IT issues and solve them on the spot.

• Onsite Support

On-site assistance is available for complex issues requiring hands-on intervention. Our technicians can be dispatched to your location to resolve problems that can't be fixed remotely.

• 24/7 Remote Monitoring

We monitor your systems around the clock to detect and resolve issues proactively. This continuous oversight helps prevent downtime and ensures smooth operations.

• Device Support

We offer full support for hardware and software maintenance. Our experts keep your equipment up-to-date and optimized for features and security.

• IT Strategy & Guidance

Planning and Strategic Direction ensure that your IT is on par with your business goals. We enable you to make informed decisions on investments in and deployment of technologies.

• Dedicated Tech Manager

A dedicated tech manager oversees your technological operations and provides personalized support. They serve as your primary point of contact for all IT-related matters.

Evolution Cyber Plus

Evolution Cyber Plus elevates your cybersecurity posture with advanced protection measures. It is designed to protect your business from the emergent cyber threats that are likely to escalate.

• Enhanced Security Controls

We employ some of the highest levels of security measures available to protect your business from cyber threats, including firewalls, antivirus software, and intrusion detection systems.

• Vulnerability Management

We conduct regular assessments to identify and eliminate vulnerabilities in your infrastructure. We also conduct scans and tests to ensure your systems are strong against potential attacks.

• Guaranteed Cyber Essentials PLUS Pass

We assure you that you secure your business with the Cyber Essentials PLUS certification. We guide you through the certification process and provide relevant information necessary to meet this government-backed security standard.

Evolution Cyber Enterprise

Evolution Cyber Enterprise offers enterprise-grade security solutions for larger organizations. It provides comprehensive protection for complex IT environments.

• Enterprise Grade Security

We implement security solutions designed for large enterprises, including advanced threat detection, data loss prevention, and access control systems.

• 24/7 SIEM Monitoring & Response

We continuously monitor your technology infrastructure for threats and respond swiftly to incidents. Our Security Information and Event Management (SIEM) system provides real-time threat detection and response.

• Dedicated Security Advisor (vCISO)

Our virtual Chief Information Security Officer (vCISO) provides expert security guidance tailored to your business needs. They develop comprehensive security policies, conduct thorough risk assessments, and shape your overall security strategy, enhancing your operational efficiency and cybersecurity posture.

• ISO27001 Compliance

We assure you that your business conforms to the most elite information security management standards. We specialize in establishing and sustaining the required safeguards and procedures to obtain and preserve ISO27001 certification.

Device Monitoring

Our device monitoring ensures your IT equipment is running at peak efficiency. We track performances and identify issues while proactively finding solutions for the smooth operation of your organization.

• Comprehensive Maintenance

We conduct periodic maintenance to ensure your devices run smoothly. This includes regular updates, patch management, and performance optimization.

• Backup and Disaster Recovery

We safeguard your essential information through dependable data protection and crisis management strategies. This includes setting up automatic backup mechanisms and developing comprehensive restoration protocols, ensuring business continuity even in the event of data loss or system breakdowns.

Additional Services

Netitude offers a range of additional services to complement our core tech support offerings. These services address specific technology needs and enhance your overall IT infrastructure.

• Microsoft 365 Migration

We will ease and smooth the transition to Microsoft 365 without disrupting your operations. Our expert team ensures a seamless migration process, handling data transfer, user training, and system integration to maximize your productivity in the new environment.

• Wireless Networks

We design and implement secure and high-performance wireless networks with a customized solution that fits your business needs. Our networks are built with scalability in mind, allowing for easy expansion and adaptation as your organization grows and evolves.

• Network Security and Compliance

We increase your network's security and work towards ensuring compliance with industry standards and other regulations. Our comprehensive approach includes regular security audits, vulnerability assessments, and the implementation of cutting-edge cybersecurity measures to protect your digital assets.

• Professional Services

Our professional services cover a wide range of IT projects, from infrastructure upgrades to custom software implementations. Our team of skilled professionals stays up-to-date with the latest technological advancements, ensuring that we can provide innovative solutions to even the most complex IT challenges.

Our co-managed IT support services complement your existing information technology team. We work alongside your internal resources, providing additional expertise and support where needed.

3rd Line Escalation Support

We deliver third-line support from our experts to assist your in-house IT department with the most complex issues. We handle high-level, advanced, or technical problems that necessitate profound knowledge.

Provide Dedicated On-site Technical Resource

We provide dedicated on-site technical resources to support your team directly. These professionals work within your organization and offer immediate hands-on assistance.

Cyber Essentials/Cyber Essentials PLUS Compliance

We help you achieve and maintain compliance with Cyber Essentials and Cyber Essentials PLUS. Our team walks you through the certification process and ensures ongoing adherence.

24/7 IT Environment Monitoring

We offer actual-time oversight to monitor your IT environment 24 hours a day, 7 days a week. This proactive approach helps identify and address issues before they impact your business.

Emergency IT Support

We offer rapid IT help to deal with and resolve critical issues. Our emergency response team is always ready to address urgent problems that may threaten business continuity. 

Flexible Support Allocation

We provide flexible support allocation, enabling you to choose which functions to keep in-house and which to outsource to Netitude. This customizable approach ensures you get the exact support you need.