Comprehensive IT Support Services in Birmingham for Your Business

Netitude provides a comprehensive range of IT support services tailored to the needs of Birmingham businesses. From fully managed IT support to specialised cybersecurity solutions, we ensure your IT infrastructure is secure, efficient, and aligned with your business goals.

Fully Managed IT Support

Netitude's Fully Managed IT Support acts as your dedicated tech team. We expertly handle all aspects of your IT infrastructure, from maintenance to management, allowing your staff to concentrate on essential business operations without technology distractions.

Evolution IT Support Package

Our Evolution IT Support package fully manages your IT infrastructure, providing 24/7 support, on-site assistance, and strategic guidance to align IT with your business goals.

• 24/7 UK-based Helpdesk IT Support

Our round-the-clock helpdesk provides immediate technical support, promptly addressing any IT queries and issues, reducing downtime, and keeping your business operations running smoothly. 

• Onsite Support

We offer on-site assistance for complex IT issues that require hands-on intervention. Our technicians work directly at your Birmingham location to resolve problems efficiently, ensuring minimal disruption and seamless continuity of your business operations.

• 24/7 Remote Monitoring & Maintenance

Our continuous remote monitoring services proactively detect and resolve potential IT issues before they escalate. We also perform regular maintenance to optimise system performance and security, keeping your infrastructure secure and reliable.

• Device Support

We provide comprehensive support for all your hardware and software needs. This includes regular system/device updates, troubleshooting, and repairs to ensure your devices function optimally, enhance overall productivity, and reduce the risk of failure.

• Designated Strategy Advisor

A dedicated strategy advisor works closely with your business to align your IT infrastructure with your strategic goals. We provide expert guidance to ensure your technology investments support long-term growth and innovation.

• Dedicated Tech Manager

Our dedicated tech manager oversees all IT operations, providing personalised support tailored to your business needs. This role ensures that your IT environment is managed efficiently and that any issues are resolved quickly.

Evolution Cyber Plus

This package enhances your cybersecurity with advanced security controls, vulnerability management, and a guaranteed Cyber Essentials PLUS pass, ensuring your business is protected against evolving threats.

• Enhanced Security Controls

We implement advanced security controls tailored to your business needs, including firewalls, encryption, and multi-factor authentication, to protect against cyber threats and ensure the integrity of your IT systems.

• Vulnerability Management

Our regular vulnerability assessments help identify and address potential security risks. Our proactive approach helps prevent breaches and ensures your IT environment remains secure and compliant with industry standards.

• Guaranteed Cyber Essentials PLUS Pass

We guide you through the Cyber Essentials PLUS certification process, ensuring your business meets all necessary criteria. This certification enhances your cybersecurity posture and demonstrates your commitment to protecting client data.

• Dedicated Tech Resource

A dedicated tech resource provides ongoing cybersecurity support, addressing any security concerns and ensuring that your defences are up-to-date and capable of handling evolving threats.

• IT Strategy and Guidance

We offer expert IT strategy and guidance, helping you align your cybersecurity measures with your broader business objectives ensuring that your IT investments contribute to overall business success.

Evolution Cyber Enterprise

Designed for large enterprises, this package offers enterprise-grade security, continuous monitoring, and ISO27001 compliance, with expert guidance from a virtual Chief Information Security Officer.

• Enterprise Grade Security

Our enterprise-grade security solutions are designed for large organisations and offer robust protection against sophisticated threats. We tailor our approach to meet your business's security needs, ensuring comprehensive coverage.

• 24/7 SIEM Monitoring & Response

We provide continuous Security Information and Event Management (SIEM) monitoring and rapid incident response to detect and mitigate threats in real-time, safeguarding your data and maintaining business continuity.

• Dedicated Security Advisor (vCISO)

A virtual Chief Information Security Officer (vCISO) offers expert security advice, helping you develop and implement a comprehensive security strategy that aligns with your business goals and compliance requirements.

• ISO27001 Compliance

We assist your business in achieving and maintaining ISO27001 compliance, ensuring that your information security management systems meet international standards and effectively protect sensitive data.

Device Monitoring

We provide continuous device monitoring and comprehensive maintenance to ensure your IT systems run efficiently and securely.

• Comprehensive Maintenance

Our ongoing maintenance services ensure your devices are regularly updated, optimised, and functioning efficiently. This proactive approach reduces the likelihood of hardware failures and keeps your business running smoothly.

• Backup and Disaster Recovery

We provide reliable backup solutions and disaster recovery plans to protect your critical business data. In the event of a system failure, our solutions ensure that your data is restored quickly, minimising downtime and data loss.

Additional Services

Our additional services include Microsoft 365 migration, wireless network setup, network security, compliance, and other professional IT services tailored to your business needs.

• Microsoft 365 Migration

We manage your transition to Microsoft 365, ensuring a seamless migration process with minimal disruption to your operations. Our team handles everything from data migration to user training, enabling your business to leverage the benefits of Microsoft 365 fully.

• Wireless Networks

Our team designs and implements robust wireless networks tailored to your business needs, providing reliable, high-speed connectivity that supports all your operations, from mobile device usage to secure data transfer.

• Network Security and Compliance

We ensure your network is secure and compliant with industry regulations. Our services include implementing firewalls, intrusion detection systems, and regular security audits to protect your business from cyber threats.

• Professional Services

We offer professional IT services, including IT consulting, project management, and system integration, designed to address your specific business challenges and drive operational efficiency.

Netitude’s Co-managed IT Support seamlessly integrates with your internal team, providing expert assistance and additional resources to enhance your IT capabilities and ensure smooth business operations.

3rd Line Escalation Support

Our expert 3rd-line support resolves complex technical issues, assisting your IT team in efficiently addressing high-level challenges, minimising downtime, and ensuring the stability of your IT infrastructure.

Provide Dedicated On-site Technical Resource

Our dedicated on-site technical resources support your team directly, addressing on-site issues and managing IT projects effectively, ensuring optimal performance and timely problem resolution.

Cyber Essentials/Cyber Essentials PLUS Compliance

We guide your business through achieving and maintaining Cyber Essentials and Cyber Essentials PLUS compliance, enhancing cybersecurity defences and ensuring continuous protection against evolving threats.

24/7 IT Environment Monitoring

We provide round-the-clock IT environment monitoring to ensure continuous oversight of your systems. We proactively detect and address potential issues before they escalate, protecting your operations from disruptions and ensuring your IT environment remains secure and efficient.

Emergency IT Support

Our emergency IT support provides rapid response to resolve critical issues quickly, restoring normal operations with minimal disruption and ensuring your business operates effectively during unexpected challenges.

Flexible Support Allocation

Our flexible support allocation lets you customise IT support, choosing which functions to manage in-house and which to outsource, ensuring our services seamlessly complement and enhance your existing IT capabilities.

Netitude’s Remote IT Support ensures your business operates seamlessly, regardless of location. It is ideal for businesses with multiple locations or remote workforces. We provide comprehensive support to keep your operations running smoothly.

24/7 Remote Monitoring

We monitor your systems proactively to detect and address potential issues, ensuring minimal downtime and optimal performance so your business operates smoothly without interruptions.

Strategic IT Planning

Our experts provide strategic IT planning, aligning your technology with business goals. We ensure your IT infrastructure supports long-term objectives, driving growth and maintaining competitive advantage.

Device Support

We deliver comprehensive maintenance and support for all hardware and software, ensuring your devices operate securely and efficiently, reducing the risk of failures and enhancing overall productivity.

Fast and Reliable Service Team

Our skilled, responsive service desk team resolves IT issues quickly and effectively, ensuring minimal disruption and keeping your business operations uninterrupted.

Virtual IT Director

Our Virtual IT Director (vITD) service offers expert strategic guidance, helping you plan and execute IT strategies that align with your business goals and optimise technology investments.

Network Administration

Our network administration services ensure your network infrastructure is robust, secure, and efficient, supporting your business’s connectivity, data integrity, and overall operational efficiency.

Pro-active Monitoring

Our proactive monitoring and maintenance services identify and resolve potential IT issues before they escalate, ensuring continuous, reliable performance and reducing the likelihood of costly downtime.