As communication tools have expanded, so have their challenges. These issues stretch from technical difficulties (calls dropping, audio issues), overcomplicated processes (not having one unified system to manage appointments), and human error (forgetfulness to attend appointments).
Downloading the Microsoft Teams Virtual Appointments app is an opportunity for businesses to streamline their business-to-business (B2B) and business-to-customer (B2C) communications. It's designed to make things easier for managers, supervisors, schedulers, and attendees.
One of the standout features of the Virtual Appointments extension in Microsoft Teams is its accessibility. Anyone with a link can join the virtual appointment, regardless of the device or browser they’re using, eliminating the need for a Microsoft Teams account.
To fully optimise your use of Virtual Appointments, it’s advisable to configure your appointment calendar and preferences. This feature allows you to tailor your availability, appointment duration, reminder settings, and waiting rooms to both parties’ specific needs.
You can also customise your email and SMS templates for appointment confirmation and reminder messages, allowing you to enhance the level of personalisation in the different touch points you have with customers and clients.
Virtual Appointments is a tool that’s well suited to people working in a variety of industries. Healthcare providers can use it to tailor each patient appointment specifically to meet their needs, and real estate agents can use it to conduct virtual property tours. Thus allowing potential buyers to view and ask questions regarding the property from anywhere.
All these features are designed to create a seamless and professional experience for both the appointer and appointee, enhancing communication and efficiency in the process.
The level of features you can access depends on which version of Teams you pay for.
Microsoft 365 users will have access to the basic features, such as:
If your organisation opts for the Teams Premium add-on, you’ll have access to enhanced capabilities that include:
*Microsoft Teams Premium costs $10 (£8) per user per month.
These features can help your business achieve its goals by providing a seamless end-to-end experience to your customers.
You’re probably thinking, “How will this app provide value for me and my business?”.
The primary benefit of Microsoft Teams Virtual Appointments is that it enables you to offer a convenient and professional way to connect with your customers, clients, or patients online. You can use the app to:
If you want to try out the app, you can download it from the Microsoft Teams App Store or visit the Microsoft Teams Virtual Appointments website for more information.
The Microsoft Teams Virtual Appointments App, like most Microsoft applications, is simple and easy to use. You can access it by: