Why Small Businesses Should Consider Outsourcing IT Support

Nowadays, almost all businesses are IT-reliant, and just keeping on top of software updates can be a full-time job. Ensuring that components interact reliably makes the quality of your IT infrastructure management a critical risk factor for many businesses.

Outsourcing your IT will offer you better benefits than having your in-house support.

As technology progresses, it can be expensive and time-consuming to keep up with and run efficiently. Outsourcing your IT support gives you access to quality service far cheaper than doing it all in-house. You’ll gain exposure to the latest technological developments and have more time to focus on business goals.

When it comes down to it, IT is the core of your business, meaning it is critical to your success. IT support services can improve infrastructure, streamline operations, and reduce time and money expenditure. They allow small businesses to devote more resources to business priorities.

Our Fully Managed IT Support gives you a complete outsourced IT department for your business. We do more than just fixing your IT problems, we work hard to fully understand your business and provide the right technology and cloud services to not only enable but accelerating business growth.

Benefits of our IT support service

Award-winning customer service: Get direct access to our fast, friendly and informed help desk team via email, phone, secure portal, and online “chat” system.

Reduced downtime, increased reliability and performance: Our dedicated NOC team (Network Operation Centre) monitor your complete IT estate 24/7 – warning when we detect an issue. Important patching and maintenance are carried out in the background, keeping all systems secure and at peak performance.

Cyber Security peace of mind: We audit your system to industry best practice and Cyber Essentials standards every quarter. We take remedial steps where necessary and alert you of any risks that may come up.

Cost-effective: A simple fixed monthly fee allows your business to plan, knowing the costs will be consistent.

Increased productivity: You are your team will have truly unlimited access to our support team. Our industry-leading SLAs (service level agreements) means our response times are second to none. We respond faster, work faster and resolve issues faster than our competition.

Single point of contact: We front end all your technology vendors, taking ownership of your technology issues and ensure a quick resolution. No “passing the buck” here.

Strategic IT Guidance: direct access to your assigned “virtual IT Director” for all your technology questions. We also advise on your digital transformation journey and how to make the best use of technology to enable business growth.

Growth through technology is our mission and we truly believe in it. Let us help you get the best out of your technology, contact us today for a free consultation!